Policies & Spa Etiquette
APPOINTMENT SCHEDULING
Appointments can be booked via phone, email, or through our online booking system. We encourage scheduling well in advance to secure your preferred date and time.
CONFIRMATION
A confirmation notification will be sent 48 hours prior to your appointment. Please confirm your attendance to avoid cancellation.
CANCELATION AND RESCHEDULING
Cancellations or rescheduling requests must be made at least 24 hours before your appointment to avoid a cancellation fee. Late cancellations or no-shows may be subject to charges equivalent to 50% of the booked service price.
LATE ARRIVALS
Please arrive on time to receive the full benefit of your treatment. Arriving late may result in a shortened session or rescheduling, without a refund.
DEPOSIT POLICY
Certain treatments require a deposit to secure your booking. Deposits are non-refundable but may be applied toward future services if cancellations comply with our policy.
HEALTH AND SAFETY
Clients must inform our staff of any medical conditions, allergies, or medications prior to treatment. The Atelier Aesthetic reserves the right to refuse service if a treatment is deemed unsafe.
PRIVACY AND CONFIDENTIALITY
All client information is kept confidential and managed in accordance with privacy regulations. For any questions regarding our booking policies, please contact the clinic directly.